A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.
Why are chatbots important? A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications.

Types of Chatbots:
To understand the nature of chatbot conversations it is important to understand that there are three types of chatbots:
Scripted: These are chatbots whose behaviour is determined by rules.
•Intelligent: Intelligent chatbots are chatbots that are built with artificial intelligence techniques.
Application: As mentioned, both scripted and intelligent chatbots can have graphical user interfaces.

•Messaging apps
•As part of company apps and websites
•Company internal platforms
•Chatbots in Medicine and for Mental Health
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